What Are e-Business Systems ?

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Any system or process in use inside an operation becomes a candidate to be part of an e-business system. At the simplest level, e-mail, Instant Messaging (IM) and Bulletin Board (BBS) can provide the foundation of any e-business system. It would be unthinkable for most business operations to consider operating without these tools in place, mainly of communication. In some sense these tools are now mainstream operation; e-business tools that have become just business tools.

E-business systems fall into the following categories:

  • Collaborative commerce systems and tools
  • Customer and partner relationship management
  • e-Commerce and transaction systems
  • Customer Relationship Management Systems
  • e-Marketing Tools
  • Knowledge Management
  • Back office and Enterprise Resource Planning
  • Portal Tools and Strategies
  • Integration and communications

Taking on the task of examining all the technology that is potentially available to an operation to leverage e-business is certainly a daunting task. While you are unlikely to become an expert after reading this chapter, understanding where to start looking for opportunities to use e-business strategies and technologies is a starting point. Technology can be considered ammunition for the business of e-business.

The e-business system comprises a combination of technology, work process, and business rules to improve or optimize existing business situations. If we have learned nothing else over the past three years during Internet "learning period," it is that when building systems we must link these three elements effectively to make the success happen. Without the connection the results are unlikely to come in.


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